Jetblue Customer Bill Of Rights

http://www.jetblue.com/p/about/ourcompany/promise/Bill_Of_Rights.pdf

Due to the recent events of last week, JetBlue has know established a customer bill of rights. This is something that is revolutionary in the airline industry, and won't probably see a lot of. JetBlue is a unique airline, in that it always puts the customer as its number one priority. I read the novel, "True Blue - A History of JetBlue Airways & David Neeleman", and it was an eye opener on how badly the airline industry used to treat customers, until JetBlue came along. Jetblue always treats its customer, not its bottom line. I highly respect JetBlue for being on the forefront of customer care in the airline industry.